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FAQs

Billing
Do I have to pay import fees or customs fees to the U.S.?
We pay all your fees. Customs and taxes are included in price (really!).

U.S. orders are subject to the next available freight to the U.S. (usually within 5 business days, but occasionally up to 10 days). By shipping via freight, we are able to pay any customs charges on your items for you. 

Is this site secure?
Yes. We are protected by GeoTrust, the world’s #1 provider of security products for online retailers. Our service provider, BigCommerce.com, complies with the Payment Card Industry (PCI) Data Security Standard. All payments are processed by PayPal, through PayPal's website.

Information is protected by 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions (the highest level commercially available). 

Do you store my credit card information on your site?
No. Credit card information has never been and never will be stored on our site. 

What payment types do you accept?
Payments are handled by PayPal, which accepts all major credit/debit cards.

Do I need a PayPal account to make a purchase?
No. A PayPal account is not required to make a purchase.

Why do the prices fluctuate?
All of our prices are in CAD and are constant. Howerver, for customers in the U.S., they are based on the daily exchange rate. 


Shipping and Returns
What is your shipping and returns policy?
Please click here for our shipping and returns policy.

Backorders
What if an item I want is on backorder?
We frequently replenish our stock, however, we do accept pre-orders and provide estimated ship dates. You may cancel a pre-order at any time.

Fabrics
I know that purchasing organic is better for the environment, but does buying organic make any difference in terms of my baby’s health? 
A baby’s skin is thinner and more porous than that of an adult and there is increasing concern that conventionally made cotton – grown using synthetic pesticides, fertilizers, bleach and dyes – could be impacting their health negatively. 

All of OM home®’s bedding and baby garments are free of harmful chemicals. Our Avnee Organic Collection is made with 100% GOTS certified organic cotton knit and printed with water-based pigments, and the Jasper Collection, and our entire line of bedding and home décor is certified by Oeko-tex Standard 100. 

What's the difference between GOTS organic and Oeko-Tex certification? 
Both certify textiles to be free of all harmful chemicals. GOTS takes it a step further and certifies that no harmful chemicals were used from harvest through manufacture, waste is disposed of responsibly, and fair labour practices are enforced. 

GOTS certified organic 
The Global Organic Textile Standard (GOTS) is recognized as the world’s leading processing standard for textiles made from organic fibers. It guarantees the organic products you bring into your home are healthy and safe for you and the environment. These fabrics are free of harmful chemicals, and their production pose no threat to the environmental or the communities in which they were grown and produced. Strict guidelines have to be met; companies must provide a safe and hygienic environment, with livable wages, appropriate working hours, and absolutely no child labour. 

Oeko-tex Standard 100
Oeko-Tex (pronounced echo-tex) is an international certification process that tests textiles for harmful chemicals. In order for a fabric to be certified it is tested for over 100 potentially harmful substances, including toxins and irritants. This means it is allergy-tested, and safe for you and your family.

For more information:
http://www.global-standard.org
https://www.oeko-tex.com

Do you have certificates that show your fabrics are GOTS and Oeko-tex certified?
Yes. Click here for our supplier's GOTS certification and here for our supplier's Oeko-tex certification. 

Products
Can I order bedding swatches? 
We understand it can be a challenge selecting products for your child’s bedroom or nursery online. So we are happy to accommodate any swatch requests for bedding textiles at $5 per sample. Email us at orders[at]omhome[dot]com to place your swatch order.

Can I order your fabric by the yard?
Not at this time. Email us at orders[at]omhome[dot]com if this interests you and we’ll be in touch if we change our policy on this. 

Are the colours I see on the website the real colours?
Colours on the website are as accurate as possible, but depending on your monitor display it may not be exact. 

Will the products fade or shrink? 
Water-based pigments are used in the production of our organic fabric, so fading might occur with our organic products. To minimize fading, we recommend washing items inside out. Items will shrink approximately 5%.

OM home® bedding and the Jasper collection will not fade over time.

How do I take care of the items?
We are both moms (we do about 5 loads of laundry each week!) so we’ve made sure that our bedding and garments are no fuss and machine washable. Each product comes with washing instructions. 

However, we do recommend our home décor items are spot cleaned or dry cleaned to prevent fading.

Other
Can I order a gift certificate?
Gift certificates are a great gift idea. Click here to order your gift certificate online. This gift will be emailed directly to the recipient after your order has been placed.