Shipping in Canada (not including territories) and to the U.S. (48 states) is free for orders over $75 exclusive of taxes; Otherwise, there is a flat fee of $9.95. International orders are subject to a flat fee of $14.95.
Who do you use to ship?
Shipments within Canada ship via Canada Post or Fed Ex. Shipments to the U.S. are via UPS. International shipments ship via Canada Post International Surface. Tracking number will be provided via email.
When will I receive my order?
Shipping within Canada
In stock orders ship within 3-5 business days. We ship to Yukon, Northwest Territories, Nunavut and other remote regions but additional shipping fees apply and will be added to your order total. Please contact us at orders[at]omhome[dot]com for shipping rates.
Shipping to the U.S.
We ship to the U.S. via freight, such that we pay any customs charges on your behalf. For this reason, U.S. orders are shipped via the next available freight, often within 5 business days, however occasionally up to 10 business days. We ship to Alaska and Hawaii but additional shipping fees apply and will be added to your order total. Please contact us at orders[at]omhome[dot]com for shipping rates.
There is a flat fee of $14.95 for all orders. International orders are subject to additional import charges from your country. For more information regarding your country's custom policies, please contact your local customs office. Please note, orders may take 2-3 weeks to arrive (via Canada Post Vessel).
If you wish to have your order sooner, we can arrange express shipping. Express orders to the U.S. will be subject to customs fees. Please contact us at info[at]omhome[dot]com for a shipping quote.
How are the products packaged?
Our small packages are nicely wrapped in Kraft paper. For larger packages requiring boxes, we try to be eco-friendly and use recycled boxes. Please note, sometimes the box may have some wear and tear but we assure you, the product inside will be beautiful! Please note, we vacuum pack our home decor products to keep shipping costs down. This does not harm the product in any way.
Please note that all shipping times are estimates and we cannot take responsibility if a shipment takes longer due to delays with our outsourced delivery services.
Returns, Exchanges, Defective Products, and Cancellations
90-Day Return Policy
We want you to be happy, so if you are not completely satisfied with your purchase you may return it, in its original condition (unwashed and unworn) and original packaging within 90 days of purchase. Upon inspection of goods, we’ll refund your credit card or PayPal account, issue a credit, or send you another colour, new size, or an entirely different product. However, all sale items are final.
If you are expecting, you may return any OM baby item within 60 days after your baby’s birth, provided the item is in its original condition (unwashed and unworn) and original packaging.
We are committed to quality products. If you have received a defective product, please contact us directly at 647-343-1564 Monday-Friday 9am-5pm or via email to orders[at]omhome[dot]com. Please report any defective products within 30 days of receipt.
If a shipping label has not been created for your order, we will gladly cancel your order and issue you a full refund. If the shipping label has already been created you will receive a notification and/or your order status will be updated.
How do I make a return?
1. Log in to your account at www.omhome.com, or create a new account if you checked out as a guest (your order information will be linked to your new account).
2. View your order using the "Completed Orders" link under the “My Account” menu and click the Return Item(s) button.
3. Once we have been notified about the return, we will contact you directly.
Please do not return merchandise until we have contacted you and sent you a shipping label. Return shipping is absolutely free for orders over $75 within Canada and the U.S. For international orders and orders under $75, you are responsible for return shipping charges and your original flat fee for shipping will not be refunded.
How long will it take to process a refund?
Please allow 2-3 weeks for your return to be processed.